Your satisfaction is our top priority. That's why we offer a return and refund policy of up to 30 days. If your order doesn't meet your expectations, simply get in touch, and we'll refund your items.
Returns Procedure
1) Damaged Items Due to Shipping
If you suspect your items were damaged during shipping, email us at hello@grancorsa.com immediately with a photo of the package and damaged items. We will contact you right away with further instructions. Please send your email within 48 hours of receiving the items. Later complaints will not be considered.
2) Lifetime Warranty
We stand by the quality of our accessories. If your product has a manufacturer defect at any time during your ownership, we will send you a new replacement - like for like. Our lifetime warranty covers manufacturing defects in materials and workmanship but does not cover normal wear and tear. Wear and tear is damage that naturally occurs as a result of normal use, such as colors fading and abrasions.
3) Unsatisfied with Ordered Items
If you are not satisfied with your product, securely package your items (preferably in the original packaging) to avoid damage during shipping, and send them to the address below. Include your name, order number, and account number for the refund. We will process your refund within 30 days after receiving the returned items. Please also email the same information to hello@grancorsa.com.
4) Receiving the Wrong Items
If you received an incorrect item, send a photo of the item you received to hello@grancorsa.com. We will immediately provide instructions on the next steps.
5) Missing Items in Your Order
If there are any missing items in your order, email a list of the missing items to hello@grancorsa.com. We will contact you right away with the next steps. If you choose to return items within 30 days, we will refund you for the cost of the items and the lowest-priced shipping cost, if charged.
6) Customized Products
Customized products are not eligible for returns.
Contact Us
For any issues or queries, please reach out to us at hello@grancorsa.com.
Our Address
Rua do Godêlo 16, 4475-072 Porto, Portugal
